ASB Bank is a prominent financial institution in New Zealand, offering a wide range of products and services to individuals, businesses, and corporate clients. Established with a commitment to providing innovative banking solutions, ASB Bank has become a trusted name in the industry. In this article, we will delve into the general information about ASB Bank, its product offerings, the process of opening a new account, deposit and withdrawal options, fees and charges, as well as the advantages and disadvantages of banking with ASB Bank.

Overall Satisfaction:  ★★★★
Customer Service: ★★★★
Fees/Charges: ★★★★
Interest Rates:  ★★★★

General Info About ASB Bank

ASB Bank was founded in New Zealand in 1847 and has since grown to be one of the leading banks in the country. With its headquarters in Auckland, ASB Bank operates numerous branches and ATMs across New Zealand. For general inquiries, ASB Bank can be contacted at their customer service hotline: [0~0 64 9 306 3000]. Additionally, here are some other useful phone numbers:

General inquiries:

  • 0800 269 296 (New Zealand)
  • +64 4 470 3142 (International)

Accounts and Term deposits:

  • 0800 269 296 (New Zealand)
  • +64 4 470 3142 (International)

Credit cards, home loans and personal loans:

  • 0800 269 296 (New Zealand)
  • +64 4 470 3142 (International)

KiwiSaver and investment funds:

  • 0800 736 034 (New Zealand)
  • +64 9 356 4000 (International)

Customer financial wellbeing

  • 0800 731 200 (New Zealand)
  • +64 4 471 0106 (International)


  • 0800 269 296 (New Zealand)
  • +64 4 470 3142 (International)

Moving to New Zealand

  • 0800 269 200 (New Zealand)
  • +64 9 634 5940 (International)

Bonus Bonds:

  • 0800 266 374 (New Zealand)
  • +64 3 474 1299 (International)

To stay connected with ASB Bank, you can follow them on social media platforms such as Facebook, Twitter, and LinkedIn. Here are the links:

These social media channels provide updates, news, and valuable information for ASB Bank customers.

What types of accounts does ASB Bank offer?

ASB Bank offers a variety of accounts to cater to the diverse financial needs of its customers. Here are some of the main types of accounts provided by ASB Bank:

  1. Savings Accounts: ASB Bank offers different types of savings accounts, such as everyday savings accounts, bonus saver accounts, and term deposit accounts. These accounts allow individuals to save and earn interest on their deposited funds.
  2. Transaction Accounts: ASB Bank provides transactional accounts, also known as checking accounts or current accounts, which are designed for day-to-day banking activities. These accounts enable customers to manage their finances, make payments, and access funds conveniently.
  3. Personal Loans and Mortgages: ASB Bank offers various loan options, including personal loans and mortgages. These loans provide individuals with the necessary funds for personal expenses or property purchases, with flexible repayment terms.
  4. Credit Cards: ASB Bank offers a range of credit cards with different features and benefits. These cards provide customers with convenient payment options and various rewards programs.
  5. Business Accounts: ASB Bank provides specialized accounts tailored for businesses. These accounts include business transaction accounts, savings accounts, and accounts designed for specific industries or business needs.
  6. Foreign Currency Accounts: ASB Bank offers foreign currency accounts, allowing customers to hold and transact in different currencies. These accounts are particularly beneficial for those involved in international trade or frequently dealing with foreign currencies.
  7. Term Deposits: ASB Bank offers term deposits, which are fixed-term investments that offer higher interest rates than regular savings accounts. Customers can choose the term length based on their financial goals.

Additionally, ASB Bank may have other specialized accounts or services tailored for specific customer segments, such as youth accounts, accounts for retirees, or accounts for community organizations.

It’s important to visit the ASB Bank website or contact their customer service for detailed information on specific account options, features, and requirements, as they may be subject to change over time.

How to Open a New Account with ASB Bank?

Opening a new account with ASB Bank is a straightforward process. Here are the general steps to follow:

  1. Research: Explore the different types of accounts offered by ASB Bank and determine which one suits your needs.
  2. Gather documents: Prepare the necessary identification documents, proof of address, and any other required supporting documents for account opening.
  3. Visit a branch or apply online: You can either visit a nearby ASB Bank branch or apply online through their website. If applying online, follow the instructions and provide the required information.
  4. Complete the application: Fill out the application form accurately, ensuring that all the necessary details are provided. Read and understand the terms and conditions.
  5. Verification and approval: ASB Bank will verify the information provided and may contact you for further clarification if needed. Once approved, you will receive your account details, enabling you to start using your new account.

How to Make Deposits and Withdraw Money from ASB Bank?

ASB Bank provides various options for making deposits and withdrawing money from your accounts. Here are the common methods:

  1. Branch deposits and withdrawals: Visit any ASB Bank branch to make cash or check deposits or withdraw money over the counter.
  2. ATMs: ASB Bank has an extensive network of ATMs where you can make cash deposits, check your account balance, and withdraw money.
  3. Online transfers: Utilize ASB Bank’s online banking platform to transfer funds between accounts or make payments to other individuals or businesses.
  4. Direct deposit: Set up direct deposit arrangements with your employer or other sources of income to have funds deposited directly into your ASB Bank account.
  5. Mobile banking: ASB Bank’s mobile banking app enables you to deposit checks using your smartphone’s camera and conveniently transfer funds.

Fees and Charges

ASB Bank’s fees and charges vary depending on the specific accounts and services used. It is important to review the bank’s fee schedule or contact their customer service for detailed information regarding applicable charges. Some common fees may include:

  • Monthly account maintenance fees
  • ATM withdrawal fees
  • Overdraft fees
  • International transaction fees
  • Late payment fees (for credit cards)

Understanding the fees associated with particular transactions and services will help you manage your finances effectively and avoid unexpected costs.

ASB Bank Advantages and Disadvantages

Advantages of banking with ASB Bank include:

  1. Established reputation: ASB Bank has a long-standing presence in New Zealand and has built a reputation for providing reliable and innovative banking solutions.
  2. Diverse product offerings: ASB Bank offers a wide range of banking products and services, catering to the needs of individuals, businesses, and corporate clients.
  3. Convenient digital banking: ASB Bank’s online and mobile banking platforms provide easy access to banking services, allowing customers to manage their finances conveniently.
  4. Extensive branch and ATM network: ASB Bank has a comprehensive network of branches and ATMs across New Zealand, ensuring accessibility for customers.

Disadvantages of banking with ASB Bank include:

  1. Fees and charges: Some of ASB Bank’s services may come with associated fees and charges. It is essential to be aware of these fees to avoid unexpected costs.
  2. Customer service experience: While ASB Bank strives to provide excellent customer service, experiences may vary for individual customers.

Summing Up

ASB Bank is a prominent financial institution in New Zealand, offering a wide range of banking products and services tailored to meet the diverse needs of its customers. With its long-established reputation, convenient digital banking options, and extensive branch network, ASB Bank provides reliable and innovative banking solutions. While it is important to be mindful of applicable fees and charges, the benefits offered by ASB Bank make it a viable option for individuals and businesses seeking reliable banking services.