Welcome to our New Zealand Bank FAQ section! Here, we have gathered answers to some common questions to help you navigate various financial topics. If you have any inquiries that aren’t covered here, please feel free to reach out to our customer support team.

Can I still switch banks if I’m overdrawn?

Yes, you can switch banks even if you’re overdrawn. However, it’s important to settle any outstanding overdraft balance with your current bank before closing the account. Make sure to inform your new bank about your overdrawn status and discuss potential options for managing the overdraft during the switch.

Can I qualify for a 0% balance transfer credit card?

Qualification for a 0% balance transfer credit card depends on various factors, including your credit history and creditworthiness. Typically, these cards are offered to individuals with good to excellent credit scores. However, eligibility criteria can vary between card issuers, so it’s best to check with the specific card provider to determine if you qualify.

Can I spend on a credit card instead of withdrawing from my bank account?

Yes, you can use a credit card for purchases instead of withdrawing money from your bank account. When you make a purchase with a credit card, the amount is charged to your credit card account, and you’ll receive a monthly statement outlining the balance owed. You have the option to pay the full amount or make minimum payments over time, subject to interest charges if not paid in full.

How do I get a bank loan?

To get a bank loan, you typically need to follow these general steps:

  1. Determine your loan needs: Start by identifying the purpose of the loan and how much money you need. This will help you choose the most suitable type of loan for your situation.
  2. Research and compare lenders: Explore different banks and financial institutions to find the one that offers favorable loan terms, interest rates, and repayment options. Consider factors such as reputation, customer reviews, and customer service.
  3. Check your credit score: Lenders assess your creditworthiness by reviewing your credit history and credit score. Obtain a copy of your credit report and ensure it is accurate. If your credit score is low, you may need to take steps to improve it or explore lenders that offer loans for individuals with lower credit scores.
  4. Gather necessary documentation: Prepare the required documents that lenders typically request. This may include identification documents, proof of income (such as pay stubs or tax returns), bank statements, and any other relevant financial information. Check with your chosen lender for their specific documentation requirements.
  5. Complete the loan application: Fill out the loan application form provided by the lender. Be thorough and accurate in providing all the required information. Some lenders offer online applications, while others may require you to visit a branch in person.
  6. Provide collateral or guarantor (if applicable): Depending on the type of loan and your creditworthiness, the lender may require collateral (such as property or assets) or a guarantor who will be responsible for the loan if you default on payments. Prepare any necessary collateral or involve a suitable guarantor, if required.
  7. Wait for loan approval: After submitting your application, the lender will review your information, perform a credit check, and assess your eligibility for the loan. This process may take some time, ranging from a few days to a couple of weeks, depending on the lender and the complexity of the loan.
  8. Receive the loan decision: Once the lender reviews your application, they will inform you of their decision. If approved, you will receive details about the loan amount, interest rate, repayment schedule, and any other relevant terms and conditions.
  9. Sign the loan agreement: If you accept the loan offer, you will need to sign a loan agreement. Carefully review the terms and conditions before signing and ask any questions you may have.
  10. Receive the funds: After signing the loan agreement, the lender will disburse the funds to you, either through a bank transfer or by issuing a check. The time it takes to receive the funds can vary depending on the lender and the specific circumstances.

Remember, the loan application process may differ slightly between lenders and the specific type of loan you’re applying for. It’s important to communicate with your chosen lender, follow their instructions, and provide accurate information throughout the process.

How do I find my local branch?

To find your local branch, you can utilize several methods. Firstly, you can visit the website of your bank and look for a branch locator tool. This tool usually allows you to enter your address or ZIP code to find the nearest branch. Alternatively, you can call your bank’s customer service helpline and ask for assistance in locating the branch closest to you.

How long does a cheque take to clear?

The time it takes for a cheque to clear can vary depending on the policies of your bank and the specific circumstances. Typically, it can take a few business days for the cheque to be processed and funds to be made available in your account. However, some banks offer expedited clearing services or electronic cheque processing, which can speed up the process.

What’s the difference between a direct debit and an automatic payment?

A direct debit is an agreement between you and a third party (e.g., a service provider or creditor) that allows them to withdraw funds directly from your bank account on specific dates to cover payments or bills. An automatic payment, on the other hand, refers to a recurring payment set up by you through your bank’s online banking system, where funds are automatically transferred from your account to the designated recipient on a regular basis.

Are Internet and mobile banking safe?

Internet and mobile banking can be safe if certain security measures are in place. Banks implement robust security protocols, such as encryption and multi-factor authentication, to protect your information and transactions. However, it’s essential to take precautions on your end as well, such as using strong passwords, keeping your devices secure, and avoiding suspicious links or emails. Regularly monitoring your accounts for any unauthorized activity is also recommended.

How long does it take to transfer money between the banks?

The time it takes to transfer money between banks can vary depending on several factors, including the banks involved, the type of transfer (domestic or international), the transfer method chosen, and the specific circumstances of the transfer. Here are some general guidelines:

  • Domestic transfers within the same country: If you’re transferring funds between two accounts within the same country, it’s typically processed within one to three business days. However, many banks now offer faster payment services that enable near-instant transfers, often within minutes or even seconds.
  • International transfers: Transferring money between banks in different countries usually takes longer than domestic transfers. The timeframe can vary significantly depending on the destination country, the currencies involved, intermediary banks involved in the transfer, and any additional compliance checks required. International transfers commonly take anywhere from a few business days to up to a week or more.

It’s important to note that these are general timeframes, and actual transfer times can vary based on individual bank policies, weekends, public holidays, and other factors. Additionally, some banks may offer expedited transfer options for an additional fee, which can significantly reduce the transfer time.

To get a more accurate estimate for a specific transfer, it’s recommended to contact your bank or financial institution directly. They can provide you with information regarding their specific processes and any potential delays or requirements for your particular transfer.

How to get a bank statement?

To obtain a bank statement, there are a few common methods you can use:

  1. Online Banking: Many banks provide the option to access and download your bank statements through their online banking platforms. Log in to your online banking account and navigate to the section where you can view your account activity or statements. Look for the option to download or print your statement in PDF or other formats. Statements obtained through online banking are typically available for a specific period, such as the past three to six months.
  2. Mobile Banking App: If your bank offers a mobile banking app, you can often access and download your bank statements directly from the app. Open the app on your smartphone or tablet and navigate to the appropriate section to view your account statements. Similar to online banking, you’ll likely have the option to download or save the statement for future reference.
  3. ATM or Bank Branch: Some banks provide the option to print your bank statements at their ATMs or bank branches. Visit an ATM or your bank’s branch and follow the instructions on the screen or speak with a representative to request a printed copy of your statement. Keep in mind that some banks may charge a fee for this service.
  4. Contact Customer Service: If you’re unable to access your bank statements through online banking, mobile banking, or self-service options, you can reach out to your bank’s customer service helpline. Speak with a representative and request your bank statement. They may be able to assist you in obtaining a copy or guide you through the process.

Remember to specify the time period for which you need the statement (e.g., the last month, the past year). Additionally, some banks may offer the option to receive electronic statements via email, eliminating the need for physical copies.

It’s important to note that each bank may have its own specific procedures for obtaining bank statements, so it’s recommended to consult your bank’s website, contact their customer service, or refer to any provided documentation for detailed instructions tailored to your institution.

Please note that while we strive to provide accurate and up-to-date information, banking policies and practices may vary among institutions. It’s always a good idea to consult with your specific bank or financial institution for the most accurate and personalized answers to your questions.