Co-operative Bank is a reputable banking institution in New Zealand that is known for its customer-centric approach and commitment to ethical banking practices. In this detailed review, we will provide comprehensive information about the bank’s history, headquarters address, contact details, branch, and ATM locations, provided services, as well as its advantages and disadvantages.

Overall Satisfaction:  ★★★★★
Customer Service: ★★★★★
Fees/Charges: ★★★★★
Interest Rates:  ★★★★

Co-operative Bank History and Background

Co-operative Bank has a rich history that dates back to 1928 when it was established as the Public Service Investment Society. Over the years, the bank has evolved and grown, adopting a cooperative model that prioritizes the interests of its customers and communities. Today, Co-operative Bank is recognized for its sustainable banking practices and strong customer focus.

Headquarters Address:

Co-operative Bank
HQ Building
20 Ballance Street
Wellington 6011
New Zealand

Contact Details:

Phone: 0800 554 554 (within New Zealand)
Email: [email protected]

Co-operative Bank Branch and ATM Locations:

To find Co-operative Bank branches and ATMs in various regions or cities/towns across New Zealand, please refer to the following links:

Co-operative Bank Branch Locator

Services Offered at Co-operative Bank

Co-operative Bank offers a range of banking services to cater to the diverse needs of its customers. Some of the key services provided by the bank include:

  • Personal Banking: This includes transactional accounts, savings accounts, personal loans, home loans, and insurance products.
  • Business Banking: Co-operative Bank offers business accounts, business lending, merchant services, and tailored financial solutions for small and medium-sized enterprises (SMEs).
  • Investments: The bank provides investment products and services to help customers grow their wealth, including term deposits and managed funds.
  • Insurance: Co-operative Bank offers various insurance options, such as home and contents insurance, motor vehicle insurance, and travel insurance.


  • Customer focus: Co-operative Bank places a strong emphasis on understanding and meeting the needs of its customers, aiming to provide personalized and attentive service.
  • Ethical banking: The bank is committed to ethical banking practices and strives to make positive contributions to the community and the environment.
  • Strong community involvement: Co-operative Bank actively supports community initiatives and invests in projects that create a positive social impact.
  • Convenient digital banking: The bank offers user-friendly digital banking platforms, allowing customers to manage their finances conveniently online or through mobile devices.


  • Limited branch network: Co-operative Bank has a smaller branch network compared to some larger banks in New Zealand, which may limit accessibility for customers in certain areas.
  • Limited range of services: While Co-operative Bank provides essential banking services, it may not offer the same extensive range of specialized services as larger financial institutions.

Summing Up

Co-operative Bank is a customer-focused banking institution that prioritizes ethical practices and community involvement. With its commitment to personalized service and sustainable banking, the bank has garnered a positive reputation in New Zealand. While its branch network and service offerings may have some limitations, Co-operative Bank continues to provide valuable banking solutions to individuals and businesses in alignment with their cooperative values.