Kiwibank is a New Zealand-owned bank that has established itself as a trusted and customer-focused financial institution. In this article, we will provide detailed information about Kiwibank, including its history, headquarters address, website, contact details, branch and ATM locations, provided services, advantages and disadvantages. Additionally, we will guide you through the process of registering an account with Kiwibank, ensuring a seamless banking experience.

Overall Satisfaction:  ★★★
Customer Service: ★★★
Fees/Charges: ★★★
Interest Rates:  ★★★

Kiwibank History and Background

Kiwibank was established in 2002 as a subsidiary of New Zealand Post, with the vision of providing accessible and customer-friendly banking services to New Zealanders. Since its inception, Kiwibank has grown to become one of the country’s largest banks, known for its commitment to local communities and innovative financial solutions.

Headquarters Address: Kiwibank Limited Level 9, 20 Customhouse Quay Wellington 6011 New Zealand

Website: Visit Kiwibank’s official website for more information and access to their online banking services: Kiwibank Official Website

Contact Details: Phone: 0800 11 33 55 (within New Zealand) Email: [email protected]

Branch and ATM Locations: To find Kiwibank branches and ATMs in various regions or cities/towns across New Zealand, please refer to the following links:

Kiwibank Services

Kiwibank offers a comprehensive range of banking services designed to meet the diverse needs of its customers. Some of the key services provided by Kiwibank include:

  1. Everyday Banking: Kiwibank provides personal and business accounts, including checking accounts, savings accounts, and term deposits.
  2. Home Loans and Mortgages: Kiwibank offers a variety of home loan options, including fixed-rate mortgages, floating-rate mortgages, and revolving credit facilities.
  3. Credit Cards: Kiwibank provides credit card options with varying features and rewards programs to suit different spending habits.
  4. Personal Loans: Kiwibank offers personal loans for various purposes, such as car financing, debt consolidation, or home improvements.
  5. Insurance Products: Kiwibank provides insurance options, including home and contents insurance, car insurance, and travel insurance.


  • New Zealand-owned: Kiwibank’s local ownership ensures that profits stay within the country and contribute to the local economy.
  • Customer-focused approach: Kiwibank is known for its commitment to providing excellent customer service and tailored financial solutions.
  • Extensive branch and ATM network: Kiwibank has a wide network of branches and ATMs across New Zealand, providing convenient access for customers.
  • Strong community involvement: Kiwibank actively supports local communities through various initiatives and sponsorships.


  • Limited international presence: Kiwibank’s services primarily focus on New Zealand, which may pose limitations for customers with extensive international banking needs.
  • Limited range of specialized services: While Kiwibank offers essential banking services, it may not provide the same breadth of specialized financial solutions as larger banks.

How to Register an Account at Kiwibank

Registering an account with Kiwibank is a straightforward process. Follow these steps:

  1. Visit the Kiwibank website or contact their customer service for assistance.
  2. Choose the type of account you want to open, such as a personal or business account.
  3. Gather the necessary documentation, including identification (e.g., passport, driver’s license) and proof of address (e.g., utility bill, bank statement).
  4. Complete the online application form or visit a Kiwibank branch to speak with a customer service representative.
  5. Provide the required documents and any additional information requested.
  6. Review and agree to the terms and conditions of opening an account with Kiwibank.
  7. Once your application is approved, you will receive your account details and can start using your Kiwibank account.

Summing Up

Kiwibank has established itself as a reputable and customer-friendly bank in New Zealand, offering a range of financial services to cater to individual and business needs. With its local focus, extensive branch network, and commitment to community involvement, Kiwibank continues to serve as a popular choice for many New Zealanders. Registering an account with Kiwibank is a simple process, allowing you to benefit from their comprehensive banking solutions.