Introduction: Heartland Bank is a reputable financial institution in New Zealand known for its customer-centric approach and specialized banking solutions. In this comprehensive review, we will provide detailed information about the bank’s history, headquarters address, contact details, branch and ATM locations, provided services, advantages, and disadvantages. Additionally, we will guide you through the process of opening a new account with Heartland Bank. We will also explore the online and mobile banking services offered by the bank and the features available.

Overall Satisfaction:  ★★★★★
Customer Service: ★★★★
Fees/Charges: ★★★★★
Interest Rates:  ★★★★

Heartland Bank History and Background

Heartland Bank was established in 1875 and has grown to become a leading New Zealand bank. Originally known as the Ashburton Building Society, the bank transformed into a registered bank in 2012 and rebranded as Heartland Bank. With a focus on providing financial services tailored to the needs of New Zealanders, Heartland Bank has become known for its innovative approach and commitment to customer satisfaction.

Headquarters Address

Heartland Bank Limited Level 2, 34 Shortland Street Auckland 1010 New Zealand

Contact Details: Phone: 0800 85 20 20 (within New Zealand) Email: <a href=”mailto:[email protected]” rel=”nofollow”>[email protected]</a>

Branch and ATM Locations: To find Heartland Bank branches and ATMs in various regions or cities/towns across New Zealand, please refer to the following links:

Services Offered by Heartland Bank

Heartland Bank offers a range of financial services designed to cater to the unique needs of its customers. Some of the key services provided by the bank include:

  1. Personal Banking: This includes savings accounts, term deposits, personal loans, and mortgages.
  2. Business Banking: Heartland Bank offers business accounts, business loans, equipment finance, and invoice financing.
  3. Rural Banking: The bank provides specialized rural banking services, including rural loans and financing options for farming operations.
  4. Home Equity Release: Heartland Bank offers home equity release products that allow homeowners to access the equity tied up in their property while continuing to live in it.

Online and Mobile Banking Services

Heartland Bank offers convenient online and mobile banking services, allowing customers to manage their finances on the go. Some of the features available include:

  • Account balance and transaction history inquiries.
  • Fund transfers between Heartland Bank accounts and to other bank accounts within New Zealand.
  • Bill payments and setting up recurring payments.
  • Ability to manage term deposits and view interest rates.
  • Access to eStatements and account-related documents.
  • Mobile banking app for easy account management via smartphones and tablets.

To access Heartland Bank’s online and mobile banking services, visit their website or download their mobile banking app from your device’s app store.

Heartland Bank Advantages:

  • Customer-centric approach: Heartland Bank focuses on understanding and meeting the specific needs of its customers, providing personalized solutions.
  • Specialized banking services: The bank offers specialized banking products tailored to specific customer segments, such as rural and home equity release solutions.
  • Strong customer support: Heartland Bank prides itself on its responsive and helpful customer service, ensuring that customers receive assistance when needed.
  • Focus on innovation: The bank adopts a proactive approach to technological advancements, continuously improving its services and offerings.

Heartland Bank Disadvantages:

  • Limited branch network: Heartland Bank has a smaller branch network compared to some larger banks, which may limit physical accessibility for customers in certain regions.
  • Limited range of services: While Heartland Bank provides essential banking services, it may not offer the same breadth of services as larger financial institutions.

How to Open a New Account with Heartland Bank

Opening a new account with Heartland Bank is a straightforward process. Follow these steps:

  1. Visit the Heartland Bank website or contact their customer service for assistance.
  2. Choose the type of account you wish to open, such as a savings account or a term deposit.
  3. Prepare the required documentation, including identification documents, proof of address, and any other requested information.
  4. Submit the completed application form and required documentation as instructed by Heartland Bank.
  5. Await confirmation and follow any additional instructions provided by the bank.
  6. Once approved, you will receive your account details, and you can begin using your new Heartland Bank account.

Summing Up

Heartland Bank is a customer-centric banking institution that offers specialized financial solutions to meet the unique needs of its customers. With its commitment to innovation and personalized service, the bank has gained a strong reputation in New Zealand. While its branch network may be smaller compared to larger banks, Heartland Bank continues to provide valuable banking services and convenient digital platforms to ensure a seamless banking experience for its customers.